The most basic troubleshooting step that you can do for any issues affecting your Social Stream app is to restart the app by uninstalling and reinstalling it from your Shopify account.
If the above troubleshooting steps won't work, please contact Social Stream Support Team using one of the email addresses below and provide the following information:
- error details/messages and steps to reproduce the error
- social media platform/s concerned (e.g. Facebook, Twitter, Instagram, etc)
- website or webpage where your Social Stream is embedded
- email address associated with your Social Stream account
Social Stream Support Team email addresses:
Shopify - shopify (at) socialstream.io
General Support inquiries - support (at) socialstream.io
Alternatively, you can use the Support option found in Social Stream app's Settings menu. Our friendly Customer Support Experts will be in touch with you within 12 hours.